Shipping Policy
At Jennifer's Picks, we are committed to delivering your order as quickly and efficiently as possible. Please read the information below to understand how our shipping process works.
Order Processing
Once your order has been placed, our team begins processing it as quickly as possible. Orders are typically processed within 1–3 business days. During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
You will receive a confirmation email after placing your order, followed by a shipping confirmation email once your order has been dispatched.
Shipping Times
Estimated delivery times vary depending on your location.
Canada: 5–10 business days
United States: 5–10 business days
United Kingdom: 6–12 business days
Australia & New Zealand: 7–14 business days
Europe: 6–12 business days
Rest of the World: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed. Unexpected delays caused by customs, weather conditions, shipping carriers, or other circumstances beyond our control may occasionally occur.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the products included in your order.
From time to time, Jennifer's Picks may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Jennifer's Picks has no control over these charges and cannot predict their amount.
Incorrect Shipping Information
Please ensure that your shipping information is accurate before completing your order.
Jennifer's Picks cannot be held responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at info@jenniferspicks.com. We will do our best to update your order before it has been shipped.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at info@jenniferspicks.com.
Our customer support team will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Split Shipments
If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.
If this happens, you will receive separate tracking information for each shipment where applicable.
Contact Us
If you have any questions regarding shipping or your order, our customer support team is happy to help.
Customer Support
Monday – Friday: 9:00 AM – 5:00 PM PDT
Saturday – Sunday: 9:00 AM – 5:00 PM PDT
Email: info@jenniferspicks.com
Jennifer's Picks
Vancouver, Canada