Return & Refund Policy
At Jennifer's Picks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Return & Refund Policy carefully before requesting a return.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging. Items that have been used, damaged after delivery, or returned without their original packaging may not qualify for a refund.
To begin a return, please contact our customer support team at info@jenniferspicks.com. Once your request has been reviewed, we will provide you with return instructions.
Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number along with clear photos of the item and its packaging so we can review the issue as quickly as possible.
If your claim is approved, we will offer a replacement, store credit, or a full refund depending on the circumstances.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider, and it may take several business days before the refund appears in your account.
Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend returning your original purchase (if eligible) and placing a new order.
Non-Returnable Items
For hygiene, safety, and quality reasons, certain products cannot be returned. These may include personal care products, intimate items, gift cards, digital products, customized products, and any item marked as non-returnable at the time of purchase.
Items that have been used, altered, or damaged after delivery are also not eligible for a refund.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as Jennifer's Picks cannot guarantee that returned items will be received without tracking.
Order Cancellations
Orders are processed as quickly as possible to ensure fast fulfillment.
If you wish to cancel an order, please contact us immediately after placing it. While we will do our best to accommodate your request, we cannot guarantee cancellation once an order has entered processing or has already been shipped.
Late or Missing Refunds
If you have not yet received your refund, we recommend first checking your bank account and contacting your payment provider, as refunds may take several business days to appear.
If you have completed these steps and still have not received your refund, please contact us at info@jenniferspicks.com, and we will be happy to assist you.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact our customer support team.
Customer Support
Monday – Friday: 9:00 AM – 5:00 PM PDT
Saturday – Sunday: 9:00 AM – 5:00 PM PDT
Email: info@jenniferspicks.com
Jennifer's Picks
Vancouver, Canada